Return Policy
RETURN POLICY
RETURN INSTRUCTIONS:
TO RETURN AN ITEM, CONTACT US BY EMAIL: RETURNS@ZUCKERFEATHER.COM OR BY PHONE 573-796-2183 TO OBTAIN A RETURN AUTHORIZATION NUMBER.
RETURNS: NO RETURNS ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER AND A COMPLETED RETURN AUTHORIZATION FORM WHICH INCLUDES INVOICE NUMBER.
- AFTER YOU RECEIVE A RETURN AUTHORIZATION NUMBER, PRINT AND COMPLETE THE RETURN AUTHORIZATION FORM LOCATED HERE AND INCLUDE A COPY WITH YOUR RETURN.
- MERCHANDISE MUST BE RETURNED COMPLETE AND IN ITS ORIGINAL CONDITION.
- RETURN REQUESTS MUST BE MADE WITHIN 10 DAYS OF RECEIPT OF THE MERCHANDISE.
- RETURN AUTHORIZATIONS EXPIRE WITHIN 15 DAYS FROM ISSUE DATE. RETURNS RECEIVED AFTER THIS DATE ARE SUBJECT TO A 40% RESTOCKING FEE.
- CUSTOM DYED ITEMS & CLOSEOUTS ARE NOT RETURNABLE.
- 25% RESTOCKING CHARGE WILL BE APPLIED ON RETURNS.
- FREIGHT CHARGES WILL NOT BE CREDITED ON RETURNS.
- MERCHANDISE RECEIVED WITHOUT AUTHORIZATION IS SUBJECT TO A 40% RESTOCKING FEE.